Privacy Policy

1. Introduction

This Privacy Policy is published by p999pk, an English-language online betting and live casino information platform accessible at https://p999pk.cam ("Platform", "we", "us", "our"). This Policy applies to all users of the Platform ("you", "your", "User") and governs the collection, processing, storage, transfer and deletion of personal data in connection with your use of p999pk.

p999pk is designed for Pakistani users and presents all content in natural English. We are committed to transparent data practices and to ensuring that every user — whether browsing from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or elsewhere — understands how their information is handled when they interact with this Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein to the extent permitted by applicable law. If you do not agree with any part of this Policy, you must discontinue your use of the Platform immediately.

2. Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, IP address, device identifiers and behavioural data.
• "Processing" — any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" — p999pk, being the entity that determines the purposes and means of processing personal data collected through this Platform.
• "Data Processor" — any third party that processes personal data on behalf of p999pk under a written data processing agreement.
• "Consent" — a freely given, specific, informed and unambiguous indication of agreement by the data subject to the processing of their personal data.
• "Cookie" — a small text file placed on your device by a website server, used to store session information, preferences and tracking data.
• "KYC" ("Know Your Customer") — identity and age verification procedures required to confirm the identity of a user, typically involving government-issued ID and proof of address.
• "Sensitive Data" — a specific category of personal data requiring heightened protection, including financial information, identity documents and data relating to health or criminal records.
• "Applicable Law" — all laws, regulations and statutory instruments applicable to the processing of personal data in the relevant jurisdiction, including any applicable data protection legislation.

3. Data We Collect

p999pk collects personal data through several channels — directly from you when you register or interact with the Platform, automatically when you browse the Platform, and in certain cases from third-party sources. The categories of data we collect are described below.

3.1 Data You Provide Directly

• Registration data: Full name, date of birth, email address, username and password when you create an Account.
• KYC documents: Government-issued photo ID (e.g., CNIC, passport), proof of address and proof of payment method when requested for identity verification.
• Communication data: Content of messages, support requests or feedback you submit to p999pk via email or any on-Platform contact mechanism.
• Transaction data: Records of deposits, withdrawals, bonus activations and wagering activity associated with your Account.
• Preference data: Communication preferences, language settings (English / Urdu) and notification opt-in status.

3.2 Data Collected Automatically

• Device & technical data: IP address, browser type and version, operating system, device type and screen resolution.
• Usage data: Pages visited, time spent on each page, links clicked, scroll depth, search queries entered and referral URL.
• Cookie data: Session identifiers, preference cookies and analytics identifiers as described in Section 7.
• Log data: Server-side access logs recording request timestamps, response codes and approximate geographic location derived from IP address.

3.3 Data from Third-Party Sources

• Fraud prevention partners: Risk signals and device fingerprint data shared by anti-fraud service providers to protect the integrity of the Platform.
• Analytics providers: Aggregated behavioural insights from analytics platforms used to improve Platform performance and user experience.
• Payment references: Where applicable, confirmation of transaction status from payment intermediaries. p999pk does not store full card numbers or sensitive payment credentials.

4. Legal Basis for Processing

p999pk processes personal data only where a valid legal basis exists. The primary bases on which we rely are set out in the table below:

Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal requests may be submitted to [email protected].

5. How We Use Your Data

p999pk uses the personal data it collects for the following purposes:

• Account administration: Creating and maintaining your Account, processing login authentication, and managing Account settings and preferences.
• Identity verification: Confirming your age and identity in accordance with responsible gambling obligations and applicable regulatory requirements, including KYC checks.
• Platform personalisation: Tailoring content recommendations, odds displays and promotional communications to your browsing behaviour and stated preferences.
• Customer support: Responding to your queries, support requests and complaints in a timely and effective manner in English and/or Urdu.
• Security and fraud prevention: Detecting, investigating and preventing fraudulent activity, money laundering, bonus abuse and other prohibited conduct described in our Terms & Conditions.
• Responsible gambling monitoring: Identifying behavioural patterns that may indicate problem gambling and triggering appropriate interventions, including the display of responsible gambling messages, deposit limit prompts or self-exclusion recommendations.
• Analytics and improvement: Analysing aggregated usage data to understand how users interact with the Platform, identify technical issues and improve content quality and user experience.
• Marketing communications: Sending promotional emails, bonus announcements and Platform updates to users who have opted in to receive such communications. You may opt out at any time.
• Legal compliance: Meeting obligations imposed by applicable law, responding to lawful requests from regulatory authorities and maintaining records required for audit purposes.

6. Data Sharing & Disclosure

p999pk does not share your personal data with third parties except in the circumstances described below. All third parties with whom data is shared are contractually required to handle it in accordance with applicable data protection standards.

• Service providers and data processors: We engage trusted third-party vendors to provide hosting, analytics, email delivery, KYC verification, fraud detection and customer support infrastructure. These processors act only on our documented instructions and are prohibited from using your data for their own purposes.
• Regulatory and law enforcement authorities: We may disclose personal data where required to do so by applicable law, court order, or in response to a lawful request from a competent authority. This includes cooperation with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• Responsible gambling organisations: In cases where a user is identified as at risk of problem gambling, limited data may be shared with recognised responsible gambling support bodies as required by the operator's licence conditions.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of all or substantially all of p999pk's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.
• Aggregated and anonymised data: We may share aggregated, de-identified statistical data with partners, advertisers or researchers. This data cannot be used to identify any individual user.

7. Cookies & Tracking Technologies

p999pk uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by our web server when you visit the Platform. Cookies allow us to recognise your device on subsequent visits and remember your preferences.

You may control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair the functionality of the Platform, including login and session management features.

In addition to cookies, we may use pixel tags, web beacons and local storage technologies for similar purposes. These technologies are subject to the same controls and retention periods described above.

8. Data Retention

p999pk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce our agreements. The general retention principles we follow are:

• Active Accounts: Personal data associated with an active Account is retained for the duration of the Account's existence plus any mandatory retention period required by applicable law.
• Closed Accounts: Following Account closure, we retain core identity and transaction records for a minimum of five (5) years to comply with AML, CTF and audit obligations.
• KYC documents: Identity verification documents are retained for the period required by the operator's licence jurisdiction, typically five years from the date of verification or Account closure, whichever is later.
• Support communications: Customer support correspondence is retained for up to three years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be used to identify individuals.
• Marketing data: Data processed solely for marketing purposes is deleted promptly upon withdrawal of consent or opt-out request.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures.

9. Data Security

p999pk implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security framework includes:

• Encryption in transit: All data exchanged between your browser and our servers is protected using TLS (Transport Layer Security) encryption.
• Encryption at rest: Sensitive data stored on our systems, including KYC documents and financial records, is encrypted using industry-standard algorithms.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication: Available for user Accounts and required for all administrative access to systems holding personal data.
• Regular security assessments: We conduct periodic vulnerability assessments and penetration testing to identify and remediate potential security weaknesses.
• Incident response: We maintain a documented data breach response procedure and will notify affected users and relevant authorities in accordance with applicable law in the event of a material breach.

10. International Data Transfers

p999pk operates globally and may transfer your personal data to servers, processors or service providers located outside your country of residence, including outside Pakistan. Where such transfers occur, we take appropriate steps to ensure that your personal data receives an adequate level of protection, including:

• Entering into data processing agreements with third-party processors that incorporate recognised data transfer safeguards.
• Transferring data only to jurisdictions that provide an adequate level of data protection, or where appropriate contractual mechanisms are in place.
• Applying the same security standards described in Section 9 to data regardless of where it is processed geographically.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan. If you have questions about the safeguards applied to such transfers, please contact us using the details in Section 15.

11. Your Rights

Subject to applicable law and certain legal exemptions, you have the following rights in relation to the personal data p999pk holds about you:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is processed (commonly known as a "Subject Access Request").
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or completed without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we limit the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right Not to be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces legal or similarly significant effects on you.

12. Minors & Age Verification

p999pk is strictly an adults-only Platform. We do not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the relevant operator or licence jurisdiction. Age verification is a mandatory step during Account registration and may be reinforced through KYC document checks at any time.

If we become aware that personal data has been collected from a minor without verifiable parental consent, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has accessed this Platform or provided us with personal data, please contact us immediately at [email protected].

13. Third-Party Links & Platforms

The p999pk Platform may contain references to or descriptions of third-party operators, their products and services. While we take care to describe only established and reputable platforms, p999pk does not control and is not responsible for the privacy practices or content of any third-party website or service.

This Privacy Policy applies solely to data processed by p999pk through the Platform at https://p999pk.cam. We strongly encourage you to read the privacy policy of any third-party operator or service provider before providing them with your personal data. p999pk accepts no liability for the data practices of any external party.

14. Policy Amendments

p999pk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform functionality. The "Last reviewed" date displayed at the top of this page will be updated whenever the Policy is materially revised.

We will provide reasonable notice of significant changes to this Policy — typically by displaying a prominent notice on the Platform or by sending an email to the address associated with your Account. Your continued use of the Platform following the publication of any revised Policy constitutes acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how p999pk protects your personal data.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way p999pk processes your personal data, please contact our Data Protection team. We are committed to resolving all privacy-related enquiries promptly and transparently.

When contacting us regarding a data rights request, please include your registered email address and a brief description of your request. We will ask you to verify your identity before releasing or deleting any personal data.